RETURNS

RETURNS

• WHAT IS JSNING'S RETURN POLICY?

JSNING offers returns on most items within 21 days of receipt of shipment. Please note that custom product orders are final and cannot be returned.

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• HOW DO I RETURN A PRODUCT PURCHASED ON JSNING.COM IF I PLACED THE ORDER USING MY ACCOUNT?

To initiate a return, you will need to log in to your JSNING.com account. Once logged in, select “RETURNS” from the left menu. In the Make A Return Section, select “Start Return.” You will then be able to find your order and select "Declare Return" and follow the steps to submit your return for eligible items. On the final return confirmation page, you will be able to print your UPS return shipping label or find the scannable QR code to use at the UPS store and send the item(s) back to us. This information will also be sent via email.

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• HOW DO I RETURN A PRODUCT PURCHASED ON JSNING.COM IF I PLACED THE ORDER AS A GUEST?

If you placed your order as a guest you can Click to Contact Us, you will need to enter your order number and email address used to place the order. You will then be able to follow the steps to submit your return for eligible items. On the final return confirmation page, you will be able to print your UPS return shipping label or find the scannable QR code to use at the UPS store and send the item(s) back to us. This information will also be sent via email.

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• WHAT IS THE STATUS OF MY RETURN?

You can check the status of your return by logging into your account, selecting “Returns” from the left menu and selecting “Track Return.” You can also check the status of your return on your return confirmation email by selecting "Check Status."

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• WHEN WILL I RECEIVE MY REFUND?

Once your return/item(s) are received back at our warehouse, your refund will be processed back to the original form of payment within 3-5 business days.

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• CAN I RETURN A PRODUCT THAT WAS GIVEN TO ME AS A GIFT?

Yes. However, please be advised that you will need the original order confirmation number and email address used to initiate the return. If the return is accepted, the refund will be applied to the original form of payment.

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• CAN I RETURN A PRODUCT TO JSNING.COM THAT WAS PURCHASED FROM AN AUTHORIZED DEALER?

Unfortunately we are only able to process returns for products that were purchased on JSNING.com. If you purchased a product from an authorized dealer, you can inquire about returning it by contacting the dealer directly.

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• CAN I EXCHANGE A PRODUCT?

We do not offer exchanges. If you need a different item, you can initiate a return for a refund and place a new order at any time.