ORDERING
- HOW CAN I PAY FOR MY ORDER?
You can pay for your order using either PayPal, or a Visa, MasterCard, Discover or American Express credit or debit card. Additionally, you can pay using a Klarna account and pay over four installments. You also have the option to pay using a gift card purchased directly from our brand sites.
- CAN I PURCHASE/PAY WITH A GIFT CARD?
A gift card purchased on JSNING.com can be used to pay for an order on JSNING.com but gift gift cards from other providers aren't accepted.
- WHERE DO I ENTER A PROMOTIONAL OR DISCOUNT CODE?
You will have an opportunity to enter a promotional/discount code on the shopping bag page. Once you've added everything you are ordering to your shopping bag, there is a field to enter your code on the right side of the page. Enter your code, then click "Apply" before proceeding to checkout.
- CAN I CANCEL OR EDIT MY ORDER ONCE IT HAS BEEN PLACED?
Once your order is placed, we are unable to cancel or edit. Our return process is quick and easy, orders can be returned within 30 days as long as they are new, unused, and in their original packaging. Please note that ALL custom orders are final and cannot be cancelled or returned.
- WHERE CAN I CHECK THE STATUS OF MY ORDER?
If you placed an order using an account, you can view the status of your order by logging in to your account and viewing your order history. You can also access your account/order information through the link on your order confirmation email. If you placed your order as a guest, you can check your order confirmation email for an estimated delivery date. Please note that items from the same order may ship separately.
- WHY DID YOU CHARGE ME MORE FOR MY ORDER?
You might notice a temporary authorization charge of up to 5% of your order total on your statement. This charge is used to validate your card before processing and will disappear once your final tax amount has been collected. Some products ship from different locations. If items in your order are shipped separately, you will be charged separately for the items. However, the order total will still be the amount stated at checkout and on your order confirmation email.
- HOW IS TAX CALCULATED?
Sales tax is determined based on your shipping address. Please keep in mind that the sales tax you see in your shopping cart is an estimate; you will see the final sales tax when you place your order.
- THE ITEM I WANT IS OUT OF STOCK. CAN YOU NOTIFY ME WHEN IT COMES BACK IN STOCK?
Yes. You can sign-up to be notified via email when a product comes back in stock directly from the product detail page. A form will display when you have selected the specific product (color and size) to enter your email address.
- I'M LOOKING FOR A PRODUCT THAT ISN'T ON YOUR SITE. WHERE CAN I FIND IT?
If a product is not listed on our site, it is not available for purchase. However, some products are exclusive to our authorized dealers; you can contact your local authorized dealer for more information about their items in stock. While our currently available stock is up to date on our site, you can follow us on Facebook, Twitter, or Instagram for information about new product releases in the future.
- HOW CAN I LEAVE FEEDBACK ABOUT A PRODUCT I HAVE PURCHASED?
We love to hear how your equipment is working out for you! To leave feedback, just visit the product's corresponding page on our website and let us know what you think in the Reviews section at the bottom of the page.OR Click to contact us